FAQs

During the winter months, we support residents by maintaining a warm, safe and comfortable environment. Staff ensure residents wear appropriate layered clothing, provide easy access to blankets and warm drinks, and keep indoor temperatures consistent to prevent cold-related issues. Nutritious, warming meals and hydration are also prioritised to maintain energy and health. The outdoor areas are carefully maintained, removing ice and hazards to reduce fall risks, and indoor spaces are kept safe and clutter-free. Social connection is maintained through family visits, video calls, and our entertainment programme that includes a variety of activities to keep residents engaged and supported emotionally during colder months.

A digital care plan is an electronic system used to document and manage all essential information about a resident’s health, preferences and care needs in real time, ensuring personalised and more responsive care. At Ridgeway Rise Care Home, digital care plans are implemented using Nourish, which allows care staff to update records instantly at the point of care via handheld devices. This system enhances communication between the team, reduces risks through accurate and timely information sharing and supports consistent, person-centred care tailored to each resident. By freeing up staff time spent on paperwork, our care home in Swindon ensures caregivers can focus more on meaningful interactions with residents while providing families with ongoing reassurance about the quality and attentiveness of care.

At Ridgeway Rise Care Home, we require a 28-day notice period for residents receiving any of our long-term care types and are looking to move out. Our compassionate team are on hand around the clock to support you with your moving transition and answer any further questions you have.

Yes, we provide palliative care for those who are nearing the end of their life or living with a life-limiting condition.

We endeavour to make a person’s last days, weeks or months as comfortable as possible and extend our support to loved ones during this time.

At Ridgeway Rise, we offer exceptional respite care in Wiltshire. Prior to admission, we will evaluate a person’s care needs and assess how long someone should stay at our care home.

Respite care is suitable for those who have recently had an illness, injury or operation and cannot return to normal life straight away. It can also be arranged for someone who is caring full-time for their loved one at home and who needs a well-deserved break.

We support residents’ overall well-being through the excellent care we provide that helps to alleviate daily stresses associated with personal care, mobility or medical care needs.

We also support mental, physical and emotional well-being through the all-inclusive facilities and activities we provide that enable residents to socialise with others, learn new skills, gain new experiences and continue with their hobbies regularly.

We encourage residents to live their lives the way they want to.

Residential Care in Wiltshire provides live-in accommodation, with supervision 24 hours a day to those who need extra help and support with personal care or mobility.

Nursing Care equally provides 24-hour care and support, but the main differential is the assistance from a registered nurse, who is available day and night to provide medical care.

Our care plans are tailored to each individual and are assessed regularly to ensure that they continue to fulfil residents’ needs and requirements if a resident’s care needs change.

We recognise that people’s health and well-being demands change over time, therefore, our care is tailored to adapt to this. We work with each resident and their family members to create a personalised care plan that is ideal for them.

Care home gardens provide many benefits that enhance residents’ physical and mental well-being. They encourage gentle exercise and mobility through activities like walking and gardening, boosting overall health and vitamin D levels. Gardens also offer calming sensory stimulation with sights, scents and sounds that support mental health and cognitive function, especially for those with dementia. At Ridgeway Rise, we have accessible and beautifully maintained gardens that allow residents to enjoy peaceful outdoor areas and take part in activities at their own pace, promoting a sense of purpose and connection to nature every day.

All of our residents are encouraged to bring their own furniture or personal items to make their rooms their own.

Residents can make their room feel unique by incorporating personal belongings such as photographs and decorations, small pieces of furniture and furnishings.

It’s the little additions to a room that can make all the difference.

Yes, we have a friendly, professional hairdresser who visits our salon regularly to provide residents with a variety of hair services so that they can look and feel their best.

Yes, all of our bedrooms have access to a private en-suite wetroom including a sink, toilet and shower.

Residents are encouraged to participate in group activities and events by our fantastic teams of Activities Coordinators.

Examples of activities include pet therapy, arts & crafts, film nights, pamper sessions, gardening, exercise sessions, live entertainment, outdoor games, quizzes and much more.

Our in-house chefs and kitchen staff cater to all dietary needs, with a varied seasonal menu to choose from for breakfast, lunch, and dinner.

We also offer beverages and snacks throughout the day for residents to help themselves to at any time. Meals can be served in the dining area or even in a resident’s room if they wish. We offer several hot and cold selections, including soft and easy-to-eat options for those who need them.

We provide a range of facilities for all of our residents.

We have an in-house hair salon, as well as a cinema room, communal and private dining rooms, an activities programme, landscaped garden for residents to pursue their hobbies and interests.

Fees will be reviewed annually, and any change will be advised at least 4 weeks in advance of any change taking effect.

The current fee uplift is effective in April each year. For further information please contact us.

In England, care home fees are assessed based on the individual’s care needs and financial situation.

The assessment of care needs is carried out by the local authority, which will determine the level of care required and the type of care home that is appropriate. The financial assessment is also carried out by the local authority or by an independent financial advisor. It will take into account the individual’s income, savings, and assets to determine whether they need to contribute towards the cost of their care.

If the individual’s assets and income are below a certain level, they may be entitled to financial support from the local authority to help pay for their care home fees.

If an individual is deemed eligible for NHS Continuing Healthcare, their care will be fully funded by the NHS. It’s important to note that eligibility for NHS Continuing Healthcare is not based on a specific diagnosis or condition, but based on an individual’s overall care needs and the level of support required to meet those needs.

Get in touch with the team for more information.

If someone is having financial difficulties, we want to be able to help you in any way we can, whether that’s looking at different finance options or relocating you to a smaller suite inside the home.

Speak to our team about how we can support you.

There are different methods for paying care home fees.

If the individual has been assessed as having eligible care needs and limited financial resources, the local authority may cover all or part of their care home fees. The amount of funding will depend on the individual’s means. If the individual has complex healthcare needs that require full-time nursing care, they may be eligible for NHS Continuing Healthcare Funding. This funding covers the full cost of care, including accommodation and personal care. If an individual has sufficient income, savings, or assets, they may be required to pay for their care home fees themselves.

In some cases, family members may choose to contribute towards the cost of care. In some cases, the individual’s care home fees may be paid for by a combination of sources, such as local authority funding and self-funding.

When you pay your weekly care home fees at Ridgeway Rise, this includes your accommodation, all meals, snacks and drinks provided, as well as any activities you participate in or facilities you use while you’re here.

The fee also includes local excursions. Some services such as hair appointments, beauty treatments and additional medical services such as dental care or chiropody may incur an additional fee. Contact the team for more information regarding this.

We understand that this will be a trying period for the resident’s family and friends, and we will always keep the wishes and desires of those left behind at the heart of everything we do. You can be assured that all charges related to the Care Agreement will be terminated immediately. Housing and accommodation costs will be covered for up to ten days after the death, or until the residence has been fully checked and cleaned of possessions. 

Yes! We are proud to be the only care home in Swindon who don’t offer segregated communities based on care needs. Our residents are considered on an individual basis and no matter their care needs, they are incorporated into our open living spaces to enjoy an improved quality of life.

Our open-door policy means loved ones can visit residents whenever they wish to and they are regularly invited to join us for any in-house events or activities we hold, as we understand the importance of maintaining old relationships as well as creating new ones.

Yes, we allow prospective residents to schedule a trial stay for a 4-week period so that they can experience what life will be like at Ridgeway Rise before making the decision to move in permanently.

Allowing pets into our care home in Swindon is dependent on any allergies others may have who live here.

Please get in touch if you would like to discuss this in more detail.

Yes, we welcome all prospective residents and their families to tour our care home to ensure it’s right for them.

Yes. Ridgeway Rise Care Home is regularly inspected by the Care Quality Commission to ensure our care home in Wiltshire continues to meet a high standard of care in all areas of the home.